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Prospective Customer FAQs

I haven't had my alarm monitored in a while, what is the first step?

If you were a customer of ours in the past, we will have information about your account and we can help you get set up again. If your alarm system was monitored by another company in the past, there are a few pieces of information that we need to determine the steps to “take-over” and monitor your system. In both cases, the first step is to call us at 800-322-4231 to speak with a qualified professional or request a service call.

I am not happy with my monitoring company; can Independent Alarm take-over or reuse existing alarm systems that were installed by another company?

Most likely. Each scenario is different because of the multitude of alarm manufacturers, models, and installation companies in the marketplace. Despite these variables, our technicians are trained experts and most times they can salvage existing equipment.

Occasionally, we run into issues because the installation company will attempt to block other companies from reusing the equipment they installed with codes and passwords in the software. This will all be discussed with you by your representative.

We go into the process in great detail on our “Existing Systems Takeover” page seen HERE.

Contact us at 800-322-4231 to discuss your situation. A qualified individual is waiting to speak with you!

Do I need a land-line to be monitored?

With the advancement of technology, most alarm systems do not need a land line to be monitored. Most alarm panels have the ability to integrate cellular or internet communicators, enabling alternative communication paths. Every situation is unique so please contact Independent Alarm at 800-322-4231 to discuss your system’s capabilities.

I moved into a home with an existing alarm system; can you test, repair, and monitor it?

If the alarm system has an Independent Alarm decal on the metal control panel box (gray, white, tan metal box in your basement / utility area or closet) the answer is “YES”. We were the previous company to work on the system and we should have no problem reactivating it.

If the system was installed / serviced by another company in the past, we can most likely take it over. Each scenario is different because of the multitude of alarm manufacturers, models, and installation companies in the marketplace. Despite these variables our technicians are trained experts and most times they can salvage existing equipment.

Occasionally, we run into issues because the installation company will attempt to block other companies from reusing the equipment they installed with codes and passwords in the software. This will all be discussed with you by your representative.

We go into the process in great detail on our Takeover page seen HERE.

Contact us at 800-322-4231 to discuss your situation. A qualified individual is waiting to speak with you!

Do I need an alarm permit to have a system installed?

Unfortunately, every town in NJ and PA has different rules regarding the need for a permit to have an alarm system installed. Most of the time, our sales associates can advise you of our experience with your particular town. Ultimately though, due to changing codes and regulations, we recommend that you contact your town’s local permit office directly to confirm the need for a permit.

Do you provide service to my area?

We are a regionally based company providing installation and service to NJ and PA. In New Jersey we handle all of southern New Jersey and most of central New Jersey. This includes the Jersey shore and north of Rt. 195. In PA we handle the greater Philadelphia metro area and the surrounding counties.

Can I purchase my own equipment and have you install it?

Certain exceptions may apply but in general we do not install customer supplied equipment.

Do insurance companies offer a homeowner insurance premium discount for homes with monitored alarm systems?

Most insurance providers will offer a premium discount of up to 20% for having a monitored security and/or fire system.

Do you offer service contracts?

Yes, we do offer service contracts for all of the equipment that we install and service. Inquire at 800-322-4231 or contact your sales representative to discuss your options.

Will my alarm system work with Voice over IP (VOIP) type systems like Vonage or Magic Jack?

Unfortunately, low cost Voice over IP phone services like Vonage and Magic Jack are not compatible with traditional style alarm systems. Call us at 800-322-4231 to discuss alternative ways of communicating to the central monitoring station.

Will my alarm system work with Comcast or Verizon digital phone lines.

As of January, 2015, most conventional alarm systems will work with Comcast Xfinity and Verizon FIOS phone lines. Other configurations should be confirmed with Independent Alarm before making a change to a new service.

If you are in need of a new system or have an existing system you would like to update, call us at 800.322.4231.  We are always happy to help!

Providing Peace of Mind Since 1978.

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